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The four fantastic steps of Nonviolent Communication – Step #1. Observations
Lately I have created and given a lecture about Nonviolent Communication (or NVC) and since the topic is a very useful and interesting one, I have decided to share some part of it with all of you.
As you may already know, NVC is a process used for achieving resolutions to conflict and differences in a peaceful way, developed by American psychologist Marshall Rosenberg (born in 1934) in the Sixties. By taking Mahatma Gandhi, German philosopher Erich Fromm (1900-1980) and the American psychologists George Albee (1921-2006), George Miller (1920-2012) and Carl Rogers (1902-1987) as sources of inspiration, Rosenberg "re-discovered" and systematized a way of communicating preconceived for difficult situations, where mediation skills are required.
The first "official" version of Nonviolent Communication as a process appeared in 1972.
A new version of this process appeared in 1992 and includes four steps: